Terms of service

Last updated: September 11, 2026

Welcome to CLEORA.

These Terms of Service (“Terms”) govern your use of our website and your purchase of products from CLEORA. By visiting our website, placing an order, or using any part of our services, you agree to be bound by these Terms.

Throughout these Terms, “CLEORA,” “we,” “us,” and “our” refer to CLEORA. “You” and “customer” refer to the person accessing the website or purchasing from us.

If you do not agree with these Terms, please do not use our website or place an order.

1. Online Store Terms

By using this website, you confirm that you are legally capable of entering into a purchase agreement under the laws applicable to you.

You may not use our products or services for any unlawful purpose, nor may you use the website in violation of any applicable law.

You must not transmit viruses, malicious code, or any technology intended to damage, disrupt, or interfere with the operation of our website.

2. Products Sold by Description

Products sold by CLEORA are sold according to the description and specifications displayed on the applicable product page at the time of purchase.

Product characteristics may include, where applicable:

• product type;
• material;
• dimensions;
• colour or finish;
• quantity;
• features;
• included accessories or components;
• model or package selected.

The product sold is a generic product defined by these specifications, rather than a uniquely identified or individually designated physical item.

CLEORA is responsible for supplying a product that materially conforms to the description and specifications agreed upon at the time of purchase.

3. Product Images

Product images are intended to represent the appearance and characteristics of the product as accurately as reasonably possible.

Minor differences may occur due to:

• screen settings;
• lighting;
• production variations;
• photography or digital presentation.

Such minor differences do not alter the product specifications stated on the product page.

Where an image is illustrative rather than a photograph of an actual customer result, CLEORA will not intentionally represent it as verified evidence of a specific result.

4. Product Information

We make reasonable efforts to ensure that product information is complete and accurate.

If we discover a material error in:

• product specifications;
• price;
• availability;
• included components;
• delivery information;

before fulfillment, we may contact you before proceeding with the order.

We will not intentionally substitute a materially different product without your approval.

5. Pricing

Prices displayed on our website are shown in the currency indicated at checkout.

Prices may change from time to time, but a price change will not affect an order that has already been accepted and paid.

Any discount, promotional price, or comparison price displayed by CLEORA is intended to be presented accurately and not as a false or misleading promotion.

6. Payment

The full purchase price is due at the time the order is placed.

CLEORA does not intentionally structure purchases as deferred-payment or installment sales under these Terms.

The Bay’ Salam method in your guide specifically requires complete and immediate payment at the conclusion of the sale.

Your order is not considered confirmed until payment has been successfully authorized.

7. Order Confirmation

After you place an order, you should receive an order confirmation at the email address provided during checkout.

Please review your:

• product;
• variant;
• quantity;
• name;
• shipping address;
• contact details.

If you notice an error, please contact CLEORA as soon as possible.

8. Delivery Commitment

CLEORA currently ships within Canada according to the delivery terms stated in our Shipping Policy and at checkout.

Our current expected shipping timeframe is:

7–12 business days

CLEORA allows a maximum delivery commitment of:

15 business days from order confirmation, unless another timeframe was clearly displayed and agreed to before purchase.

The delivery timeframe forms part of the terms of the order.

Your Bay’ Salam materials require the delivery term to be known, determined, and realistic, rather than vague.

9. Delayed Orders

If CLEORA is unable to deliver your order within the agreed delivery timeframe, you may choose to:

• continue waiting for the originally ordered product, where fulfillment remains possible; or
• cancel the undelivered order and request a refund.

CLEORA will not require you to wait indefinitely.

The guide you are following states that a determined delivery term should be respected and that significant delay gives the customer the right to request a refund.

10. Product Unavailability

If the product or variant you ordered becomes unavailable before fulfillment, CLEORA will not silently replace it with a materially different product.

Where appropriate, you may be offered the choice to:

• wait until the ordered product becomes available; or
• cancel the affected order and receive a refund.

A materially different substitute will not be sent without your agreement.

11. Seller Responsibility

CLEORA remains responsible for the fulfillment of your order throughout the delivery process.

The use of:

• third-party suppliers;
• fulfillment partners;
• logistics providers;
• shipping carriers;

does not transfer CLEORA’s responsibility to the customer.

If an order is lost, incorrectly fulfilled, materially non-conforming, defective upon delivery, or significantly delayed, CLEORA will review the situation and provide an appropriate resolution.

We do not consider CLEORA’s responsibility finished merely because a package has been handed to a shipping carrier.

12. Shipping

Shipping is governed by our separate Shipping Policy.

That policy explains:

• delivery destinations;
• delivery estimates;
• tracking;
• shipping costs;
• lost packages;
• delayed orders;
• incorrect addresses;
• international fulfillment.

The Shipping Policy forms part of these Terms.

13. Returns and Refunds

Returns and refunds are governed by our separate Return & Refund Policy.

Eligible voluntary returns must be requested within the return period specified in that policy.

Different rules may apply to:

• damaged products;
• defective products;
• incorrect products;
• materially non-conforming products;
• lost orders;
• significantly delayed orders.

Nothing in these Terms is intended to remove rights that cannot legally be waived under applicable consumer protection law.

14. Damaged, Defective, or Incorrect Products

If a product arrives damaged, defective, incorrect, or materially inconsistent with your order, please contact CLEORA and provide:

• your order number;
• a description of the issue;
• photographs or video where reasonably necessary.

CLEORA will assess the issue and may provide an appropriate remedy such as:

• replacement;
• refund;
• partial refund;
• replacement component.

The exact remedy will depend on the circumstances and applicable law.

15. Order Cancellations

If you wish to cancel an order, contact CLEORA as soon as possible.

We will attempt to cancel orders before fulfillment begins.

Once an order has been processed or shipped, cancellation before delivery may no longer be possible, and the normal return procedure may apply after receipt.

This does not affect your rights where CLEORA is unable to fulfill the order within the agreed delivery timeframe.

16. Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate information for purchases made through our website.

This includes accurate:

• billing information;
• shipping address;
• email address;
• phone number where required.

CLEORA is not responsible for delivery issues directly caused by materially incorrect or incomplete information supplied by the customer, although we will attempt to assist where reasonably possible.

17. Fraud and Abuse

CLEORA may review or refuse transactions reasonably suspected of:

• fraud;
• payment abuse;
• unauthorized payment use;
• false refund claims;
• deliberately altered evidence;
• malicious activity.

Any such decision will be made reasonably and will not remove legitimate consumer rights.

18. Marketing and Product Claims

CLEORA aims to present its products accurately.

We do not intentionally:

• fabricate customer reviews;
• create false scarcity;
• use false countdown timers;
• misrepresent the origin of a product;
• invent product certifications;
• make unsupported medical claims;
• guarantee results that have not been substantiated.

19. Third-Party Services

Certain parts of our store may depend on third-party services such as:

• Shopify;
• payment processors;
• fulfillment providers;
• shipping carriers;
• analytics providers.

These services may have their own terms and privacy practices.

CLEORA’s use of a third-party service does not remove the responsibilities we expressly assume toward customers under these Terms.

20. Third-Party Links

Our website may occasionally contain links to third-party websites.

CLEORA is not responsible for the content, accuracy, availability, or practices of websites that we do not operate.

Visiting a third-party website is at your own discretion.

21. Intellectual Property

Unless otherwise stated, the CLEORA name, branding, website copy, graphics, design elements, and original content on this website are owned by or licensed to CLEORA.

You may not reproduce, copy, sell, exploit, or commercially distribute our proprietary content without permission.

22. Prohibited Uses

You may not use the website:

• for unlawful activities;
• to infringe intellectual property rights;
• to submit false or misleading information;
• to transmit malware;
• to interfere with website security;
• to scrape or exploit the website unlawfully;
• to impersonate another person;
• to engage in fraudulent transactions.

We may restrict access where misuse is reasonably suspected.

23. Limitation of Liability

To the maximum extent permitted by applicable law, CLEORA will not be liable for indirect, incidental, special, or consequential losses arising solely from the use or inability to use our website.

However, nothing in these Terms excludes liability or customer rights that cannot legally be excluded under applicable law.

Nothing in this section limits CLEORA’s obligations regarding:

• delivery of an accepted order;
• damaged or defective goods;
• materially non-conforming goods;
• refunds owed under our policies;
• mandatory consumer protection rights.

24. No Medical Advice

Information provided on CLEORA’s website is for general product-information purposes only.

CLEORA products are not presented as substitutes for professional medical advice, diagnosis, or treatment unless expressly and lawfully stated otherwise.

Customers should seek qualified professional advice for medical concerns.

25. Privacy

Your use of the website is also governed by our Privacy Policy.

The Privacy Policy explains how CLEORA collects, uses, stores, and processes personal information.

26. Changes to These Terms

CLEORA may update these Terms from time to time.

Changes will take effect when the revised Terms are posted on our website unless otherwise stated.

Orders already placed remain governed by the terms applicable at the time the order was completed, subject to applicable law.

27. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

28. Entire Agreement

These Terms, together with our:

• Shipping Policy;
• Return & Refund Policy;
• Privacy Policy;
• product-page specifications;

form the agreement between CLEORA and the customer regarding purchases made through the website.

29. Governing Law

These Terms are governed by the applicable laws of Canada and the Province of Quebec, without limiting any mandatory consumer rights that may apply based on the customer’s location.

30. Contact Information

Questions about these Terms or an existing order may be sent to:

CLEORA Customer Care
Email: cleorabath.support@gmail.com
Phone: +1 (613) 439-1265

For order-related requests, please include your order number where possible.